1. Our Commitment to Your Privacy

Welcome to The Rose and Crown. We are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a booking, or interact with us in any other way.

We handle your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

"We", "us", or "our" refers to The Rose and Crown Pub.

• Name: The Rose and Crown
• Address: [Your Pub's Full Address, Stevenage, England, Postcode]
• Website: [Your Website URL]
• Contact for data queries: [info@yourwebsite.co.uk]

3. The Information We Collect

We may collect and process the following types of personal data:

4. How We Use Your Information

We use your information for the following purposes and on the following legal bases:

• To Manage Your Bookings: To process and confirm your reservations. (Legal Basis: Performance of a contract).
• To Respond to Your Enquiries: To answer questions you have requested via our contact form or email. (Legal Basis: Legitimate interests).
• To Send Marketing Communications: To send you newsletters with news and offers, only where you have consented. (Legal Basis: Consent).
• To Improve Our Website and Services: To analyse website traffic to improve the customer experience. (Legal Basis: Legitimate interests).
• To Comply with Legal Obligations: To meet any legal or regulatory requirements. (Legal Basis: Legal obligation).

5. Data Sharing and Third Parties

We value your privacy and will not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our business, such as booking systems, website analytics providers, and email marketing services. We only share the minimum information necessary and ensure all partners are compliant with data protection laws.

6. Data Security

We have implemented appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Our website uses SSL technology (HTTPS) to ensure that the data you send to us is encrypted.

7. Data Retention

We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.

8. Your Data Protection Rights

Under UK GDPR, you have several rights regarding your personal data:

• The right to access a copy of the data we hold about you.
• The right to rectify inaccurate or incomplete data.
• The right to erasure (the "right to be forgotten").
• The right to restrict or object to processing.
• The right to withdraw consent for marketing.

To exercise any of these rights, please contact us at [info@yourwebsite.co.uk].

9. Cookies

Our website uses cookies to enhance your browsing experience. For more detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on this page, with the "Effective Date" at the top updated accordingly.

11. How to Contact Us or Make a Complaint

If you have any questions, please contact us:

• Email: [info@yourwebsite.co.uk]
• Phone: [Your Pub's Phone Number]
• Post: The Rose and Crown, [Your Pub's Full Address, Stevenage, England, Postcode]

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues (www.ico.org.uk).